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[Solved] “Something Went Wrong” Install Error in Office 2019

Office 2019 install error “Something went wrong” occur when you are unable to use MS Office on your PC, and time and again see the error message as shown below. Consequently, you can try some of our suggested easy steps to solve this issue. “Something went wrong” is the most common error encountered by many users during in office installation. Error “Something went wrong” occurs when your security software, firewall, proxy settings, connection, or third-party software prevents you from installing Office. We have made a list of resolutions that can fix the office 2019 install  Error “Something went wrong”.

Office 2019 Install Error

Steps to Fix Office 2019/2016 office 365 ” Something went wrong”

1.   Restart your PC

The best option is to restart the device so that it will stop the additional files running in the background. After sometime sign in and check. Restarting the PC will help to resolve the Office 2019 Install Error.

Office 2019 error
Installation error

2.   Check the service status to fix Office 2019 Install Error

If your Microsoft account is inaccessible by you, for time being the service might be down. Wait for few moments, and try later. But if the service shows normal status, then there might be a problem with the Internet Explorer.

Office error

3. Close, and then reopen the explorer to fix Office 2019 Install Error

  1. To remove the error of signing in with a different
    • Firstly close, then reopen the browser
  2. Next, go to your Microsoft Account and Simply sign in com/sign in


If you are working on Office 365 by 21 Vianet China, click on Similarly, if you are working with Office 365 Germany, click on

4.   Uninstalling and Reinstalling Office from Control Panel

If your PC has MSI installation, or Click-to-Run option open Control Panel, or the uninstall support tool. Firstly, uninstall MS Office from Control Panel. If office apps are in the form of suites like Office Home, or Microsoft 365, search out for the exact suite name. the stand-alone apps can be searched out by their app name. To uninstall an individual app, it likely to be a stand-alone app. Secondly, open Control Panel.

For Windows 11

Now reinstall it by following the given steps

Download the uninstalling support tool for your device to fix Office 2019 Install Error

After downloading, and office installation of the tool a window containing uninstall office products will open. Follow the steps


Tap on SetupProd_OffScrub.exe, then click on open

Internet Explorer

Choose Run to start the SetupProd_OffScrub.exe


  1. Firstly, choose the Save File in the popup window, go to Downloads and then click on Next
  2. Secondly, choose your desired product, then go to Next
  3. After this, follow the prompted options
  4. After that, restart your device
  5. Finally, you will see the uninstall tool on the screen, complete the remaining prompt options to complete the uninstall process

In Conclusion,

Finally, If you are still not able to resolve this error, we suggest you to chat with our assured experts. I am sure they will give you the best solutions to resolve this error completely. You can also visit our website for more information.

More details for this method at

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