Office 2019 Install Error: Something Went Wrong

Office 2019/2016 office 365  Something went wrong

Office 2019 install error When you are unable to use MS Office on your PC, and time and again see the error message as shown below

You may try out some of our suggested easy steps to sort out the issue.

1.   Restart your PC

The best option is to restart the device so that it would stop the additional files are running in the background.

After a few minutes back sign in.

Office 2019 error
Installation error

2.   Check the service status

If your Microsoft account is inaccessible for you, for time being the service might be down. Wait for few moments, and try later.

But if the service shows normal status, then there might be a problem with the internet explorer.

Office error

3. Close, and then reopen the explorer.

  • To remove the error of signing in with a different, first close, then reopen the browser.
  • Go to your Microsoft account and Simply sign in com/signin

Point to be noted: If you are working on Office 365 by 21 Vianet China, click on
If you are working with Office 365 Germany, click on

  • Tap on the install option for downloading

4.   Uninstalling and Reinstalling Office from Control Panel

If your PC has MSI installation, or Click-to-Run option open Control Panel, or the uninstall support tool.

  • At First Uninstall MS Office from Control Panel

If office apps are in the form of suites like Office Home, or Microsoft 365, search out for the exact suite name. the stand-alone apps can be searched out by their app name.

To uninstall an individual app, it should be likely to be a stand-alone app.

Open Control Panel

For Windows 10

  • Type control panel in the search box, then select it.
  • Choose Programs,
  • The programs and Features
  • Right Click the Microsoft Office, and select uninstall.

Now reinstall it by following the given steps

Download the uninstalling support tool for your device

After downloading, and installation of the tool a window containing uninstall office products will open.

Follow the steps


Tap on SetupProd_OffScrub.exe, then click on open

Internet Explorer

Choose Run to start the SetupProd_OffScrub.exe.


  • Choose the Save File in the popup window, then downloads, next.

·        Choose your desired product, then go to next

·        Follow the prompted options

·        Restart your device

·        You will see the uninstall tool on the screen, complete the remaining prompt options to complete the uninstall process.

Still looking for solution chat with our Live Assist chat Experts 

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