Windows Update Freezes

Windows Update Freezes Issues: When you try to download or install updates from Windows Update in Windows 8, Windows 7, or Windows Vista, the computer may freeze.

If the computer freezes during installation, you receive a message that resembles the following:the computer may freeze when Windows Update is scanning for updates, and no error messages occur.

The computer may freeze after you receive the following message:Preparing to configure Windows.Don’t turn off your computer.

Solution for Windows Update Freezes:

Windows 10

 Run the scan again

If the scan freezes and doesn’t complete when Windows Update is scanning for updates, try to run the scan again. If you still can’t scan for updates successfully

Perform a System Restore

If you’re having problems installing Windows Updates, use the following method. If this method doesn’t fix your problem,When you start your computer by using the Windows installation disc, you can perform system recovery options on startup. To do this, follow these steps:

  1. Turn off your computer manually by pressing the power button.
  2. Start your computer by pressing the power button.
  3. At the logon screen, tap or click the power icon in the lower-right corner.
  4. Press the Shift key, and then tap or click Restart.
  5. On the Choose an option page, tap or click Troubleshoot, and then tap or click Advanced options.
  6. Tap or click System Restore. The computer will restart to System Restore. Select your account to continue.
  7. On the System Restore page, tap or click Next.
  8. If you are prompted to specify a disk to restore, select the hard disk, and then tap or click Next.
  9. When the restoration process is complete, tap or click Restart.

Refresh your PC

  1. Turn off your computer manually by pressing the power button.
  2. Start your computer by pressing the power button.
  3. At the logon screen, tap or click the power icon in the lower-right corner.
  4. Press the Shift key, and then tap or click Restart.
  5. On the Choose an option page, tap or click Troubleshoot, and then tap or click Advanced options.
  6. Tap or click Refresh your PC.
  7. Under Refresh your PC, tap or click Next.
  8. Follow the instructions on the screen.

Windows 8.1 and 8:

 Run the scan again

If the scan freezes and doesn’t complete when Windows Update is scanning for updates, try to run the scan again. If you still can’t scan for updates successfully

Perform a System Restore

If you’re having problems installing Windows Updates, use the following method. If this method doesn’t fix your problem,When you start your computer by using the Windows installation disc, you can perform system recovery options on startup. To do this, follow these steps:

  1. Turn off your computer manually by pressing the power button.
  2. Start your computer by pressing the power button.
  3. At the logon screen, tap or click the power icon in the lower-right corner.
  4. Press the Shift key, and then tap or click Restart.
  5. On the Choose an option page, tap or click Troubleshoot, and then tap or click Advanced options.
  6. Tap or click System Restore. The computer will restart to System Restore. Select your account to continue.
  7. On the System Restore page, tap or click Next.
  8. If you are prompted to specify a disk to restore, select the hard disk, and then tap or click Next.
  9. When the restoration process is complete, tap or click Restart.

Refresh your PC

  1. Turn off your computer manually by pressing the power button.
  2. Start your computer by pressing the power button.
  3. At the logon screen, tap or click the power icon in the lower-right corner.
  4. Press the Shift key, and then tap or click Restart.
  5. On the Choose an option page, tap or click Troubleshoot, and then tap or click Advanced options.
  6. Tap or click Refresh your PC.
  7. Under Refresh your PC, tap or click Next.
  8. Follow the instructions on the screen.

Windows 7

To reset the Windows Update components, follow these steps:

  1. Click Start, click Run, type cmd, and then press Enter.
  2. At the Command Prompt window that appears, type net stop bits, and then press Enter.
  3. Type net stop wuauserv, and then press Enter.
  4. Delete the qmgr*.dat files. To do this, type the following command, and then press Enter:Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”
  5. Type cd /d %windir%\system32, and then press Enter.
  6. To reregister the BITS and Windows Update files, type the following commands, and make sure that you press Enter after you type each command.
    • regsvr32.exe atl.dll
    • regsvr32.exe urlmon.dll
    • regsvr32.exe mshtml.dll
    • regsvr32.exe shdocvw.dll
    • regsvr32.exe browseui.dll
    • regsvr32.exe jscript.dll
    • regsvr32.exe vbscript.dll
    • regsvr32.exe scrrun.dll
    • regsvr32.exe msxml.dll
    • regsvr32.exe msxml3.dll
    • regsvr32.exe msxml6.dll
    • regsvr32.exe actxprxy.dll
    • regsvr32.exe softpub.dll
    • regsvr32.exe wintrust.dll
  7. Reset Winsock. To do this, type netsh reset winsock, and then press Enter.
  8. If you are running Windows XP, set the proxy setting. To do this, type proxycfg.exe -d at the command prompt and then press Enter.
  9. To restart the BITS and Windows Update services, type the following commands at the command prompt, and make sure that you press Enter after you type each command:
    • net start bits
    • net start wuauserv
  10. If you are running Windows Vista or Windows 7, clear the BITS queue. To do this, type bitsadmin.exe /reset /allusers at the command prompt, and then press Enter.
  11. Install the latest Windows Update Agent. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
  12. Restart the computer.

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Windows Update Freezes
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